Top AI Customer Service Tools You Should Test in 2026

A recent ranking by Techloy lists the Top 6 AI customer service solutions for small business in 2026—a useful reference for Tahoe operators. Here’s why this matters locally:

Text App tops their list: it combines conversational AI, ticketing, social channels, and smart handoffs in one place.

Other contenders include HelpScout, Gorgias, Thunai, Zendesk, and HubSpot Service Hub, each with strengths in integration, scalability, or specialization.

According to industry stats, up to 70% of customer contacts could potentially be handled by AI with current tools.

The takeaway: The tools are ready. The question is whether your team is ready to use them.

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